Management Capabilities
We offer a wide range of management capabilities:
Network Management | Systems
Management | Applications
Management
IT Service Management | External
Notification Management
Network
Management
Can you see your network at a glance? Do you know who is doing what on your network? Do you see issues on your network before end users tell you something is not working? Are network issues the main cause of problems in your environment?
With HP OpenView Network Node Manager and other related products, we can build a network management solution to provide you with the critical information you need to manage, maintain, and operate your network.
Systems
Management
There are many facets to systems management. A systematic approach is required to properly address the core management disciplines, which we refer to as:
1. Fault management
2. Configuration management
3. Asset management
4. Performance management
5. Security management
There are also many commercially available products designed to handle systems management requirements. We can help assess your needs, select the right mix of products, implement and integrate them, and transfer knowledge to your team so you can maintain and evolve your management infrastructure accordingly. Applications
Management
FCAPS can be used to manage applications that provide your corporate IT services.
Again, we can help assess your needs and implement the appropriate technologies and processes. We treat network, systems, and applications management as different pieces of the same management infrastructure.
IT
Service Management
IT service management has been around since the day mainframes entered the corporate world. Recently, ITIL shines a spotlight on this practice and both vendors and many corporations have been embracing it fervently.
By selecting HP Service Manager as our preferred enabling tool, we can assist you in quickly achieving your IT service management goals. These goals fall into the following broad categories:
1. Service Desk Management
2. Change and Configuration Management
3. Problem Management
4. Request Management
5. Release Management
6. Service Level Management
The value we add is to integrate this IT service management solution with your enterprise network and systems management solution set. The result is a highly functional enterprise IT management infrastructure. External
Notification Management
No matter how well our tool set works, human interaction is required at some point in the IT management process. TelAlert from CalAmp is our preferred solution for coordinating human activities.
We can integrate TelAlert with any product of your choice to provide you with a reliable and highly scalable external notification solution. |
