Our Solutions Support Services
1. Scheduled on-site visits. We will review the operation of the management solution and recommend improvements targeted to your business needs.
2. On-Going sharing of knowledge on product updates, new functionality, and patch analysis for supported solutions.
3. Phone or email support.
4. Product License Administration.
5. Software upgrade and technical support for OpenView and TelAlert products.
Integrated Solution Support
1. Enhanced problem ownership and reduced resolution time.
2. Constant evolution of network management solutions to better serve your business needs.
Capabilities
Our IT Management Solutions Support Service currently covers the following areas:
OpenView Applications
Data Protector (formerly OmniBack , NT and Unix)
EMANATE SNMP Agent
Event Correlation Services (NNM and OVO)
Internet Services
Network Node Manager (Windows, HP-UX, Solaris, and Linux)
OpenView Operations (Windows, HP-UX, and Solaris)
Performance Agent and Manager
Performance Insight
Radia
Reporter
Service Desk
Service Navigator
Storage Area Manager
Service Information Portal
Web Transaction Analyzer
TelAlert Applications
TelAlert UMS Software
TelAlert UMS with Diaglogic Solution
Databases
Oracle RDBMS 7.x, 8.x, 9.x, 10.x
Microsoft SQL Server
Solid Technology Embedded Database
Web Servers
Microsoft Internet Information Service
Apache
Netscape
Operating Systems
HP-UX 10.x and 11.x
Solaris 7, 8, and 9
Windows NT, 2000, and 2003
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