Revolutionizing IT Operations: How OBM's Aviator AI is Transforming Event Management in 2025
In the fast-paced world of IT operations, staying ahead of disruptions is no longer a luxury, it's a necessity. OpenText's Operations Bridge Manager (OBM) with Aviator capabilities leverages generative AI to empower IT teams, turning reactive problem-solving into proactive management. As enterprises grapple with multi-cloud complexities and escalating cyber threats, OBM's Aviator stands out by providing intelligent, conversational troubleshooting that draws from vast knowledge bases. This innovation is particularly relevant in 2025, where AI-driven operations are projected to reduce downtime by up to 50%, according to industry trends.
With Aviator, OBM evolves from a monitoring tool into a full-stack AIOps platform, automating remediation and enhancing decision-making for hybrid environments. Whether you're managing on-premises systems or cloud-native setups, this capability addresses the growing demand for efficiency amid rising data volumes.
The Growing Challenges in Modern IT Operations
IT teams today face an onslaught of alerts and events from diverse sources, often leading to alarm fatigue and prolonged resolution times. In multi-cloud and hybrid infrastructures, manual troubleshooting can consume hours, exacerbating mean time to repair (MTTR) and increasing operational costs. Broader trends like the explosion of AI ops, cybersecurity vulnerabilities, and the shift to edge computing amplify these issues. Teams must correlate data from dozens of domains without clear insights. For instance, without automated tools, a simple database lock could cascade into widespread service disruptions, tying into the larger narrative of needing proactive, AI-enhanced observability to maintain business continuity in 2025's digital landscape.
Unveiling OBM's Aviator: A Game-Changer for AIOps
OpenText's Aviator integrates seamlessly with OBM, offering a private generative AI virtual agent that revolutionizes event management. Available across Classic, Containerized, and SaaS deployments, it provides a conversational interface for diagnosing and remediating issues, pulling from vendor docs, domain knowledge, and custom uploads. Recent enhancements in releases like 25.2 and 25.4 include improved remediation flows, multilingual support (eight languages), and integrations with tools like OpenTelemetry Content Packs for broader observability.
Key Features and Methods
Intelligent Troubleshooting: Aviator enables natural language queries for full-text questions, referencing knowledge articles and generating step-by-step instructions directly in the OBM Event Browser. Operators can create automated policies without admin privileges, streamlining workflows.
Knowledge Augmentation: Upload custom bases via IDOL connectors, expanding coverage to technologies like Apache Cassandra, Azure AKS, and more.
Collaboration Tools: Attach conversations as event annotations for better escalation and team sharing.
Benefits and Impact
These features drastically cut MTTR by automating root cause analysis and reducing manual interventions—up to 70% alarm noise reduction in integrated Ops Bridge environments. A mini case: In a large enterprise, Aviator resolved PostgreSQL database issues by suggesting permission fixes and log configurations, preventing downtime that could have cost thousands. Overall, it fosters a proactive IT culture, aligning with 2025's emphasis on secure, AI-powered operations.
Take Flight with OBM's Aviator Today
In summary, OBM's Aviator empowers IT teams to conquer operational chaos with AI precision, ensuring resilience in an ever-evolving tech landscape. Ready to elevate your AIOps? Explore OpenText's resources or schedule a demo with us at RealIT to see how Aviator can transform your setup—what's one IT challenge you'd like AI to solve for you?