FAQs

IT Asset Management (ITAM)

  • Whether you’re overseeing assets across global offices, remote teams, or hybrid environments, we provide a centralized view that keeps everything connected—so you stay in control, no matter where your assets are located.

  • Managing IT assets across different locations, cloud environments, and business units can be overwhelming. We provide a single source of truth, giving you real-time visibility into your entire IT landscape so you can make informed decisions faster—without relying on manual tracking.

  • With IT budgets under pressure, unnecessary software licenses, underutilized hardware, and compliance risks can drain valuable resources. Our solution identifies inefficiencies, and helps you optimize spending, to ensures compliance, and get the most out of your IT investments.

  • IT teams are often bogged down with repetitive tasks like tracking devices, updating software, and reconciling inventory. We help automate asset discovery, lifecycle management, and reporting, freeing up your team to focus on strategic initiatives instead of manual processes.

  • Unmanaged devices and outdated software pose serious security threats. We help you identify outdated IT devices, to ensure critical patches are applied, so you can proactively mitigate risks and maintain a strong security posture.

  • Regulatory compliance requires accurate asset tracking, and audits can be time-consuming. Our approach ensures automatic collection of IT assets, license usage, and configurations, making audits seamless and reducing the risk of non-compliance fines.

  • IT complexity increases with growth, making it harder to scale operations efficiently. Our solution is designed to adapt to your evolving business needs, whether you're expanding teams, adopting cloud services, or restructuring IT environments.

  • Managing IT shouldn’t mean adding more complexity. Our solution seamlessly integrates with your existing tools and processes, ensuring a smooth transition and minimal disruption—so you can enhance efficiency without creating new barriers.

IT Service Management (ITSM)

  • Item description

  • Item description

  • Item description

IT Operations Management (ITOM)

  • OpenText AI Operations Management is a solution designed to help organizations monitor and manage their IT operations more effectively. It brings together data from different tools within the IT environment to provide centralized monitoring. With the help of automated discovery, real-time monitoring, and problem remediation, it simplifies the process of identifying and addressing issues in your IT infrastructure, making it easier to transition to advanced AIOps. Whether you are working in a multicloud or on-premises environment, this solution aims to provide better visibility and control over your IT operations.

  • By adopting OpenText AI Operations Management, organizations can greatly enhance their ability to monitor and troubleshoot IT issues. One of the key benefits is its ability to speed up the adoption of AIOps, which consolidates and analyzes data from various IT tools. This allows IT teams to pinpoint service slowdowns and identify the root causes faster. Additionally, the solution improves observability across your IT environment by dynamically discovering services and their dependencies, which provides a more comprehensive view of system performance. With automated remediation, it helps reduce event noise and speeds up the resolution of IT issues, ultimately improving overall operational efficiency and reducing downtime.

  • OpenText AI Operations Management offers a range of powerful features to enhance IT operations. One of the most notable features is its AI-based event and performance management, which uses artificial intelligence to group related events and provide actionable insights, reducing the noise created by numerous alerts. The solution also includes embedded automation, which allows organizations to automate repetitive tasks and remediate issues quickly, streamlining workflows. Furthermore, it provides detailed service performance insights that help identify which resources—whether in the cloud, on-premises, or as a service—are affecting the health of IT services. These features work together to improve efficiency, reduce manual intervention, and increase overall service reliability.

  • Getting started with OpenText AI Operations Management involves accessing the documentation and guides that provide step-by-step instructions on setting up and configuring the solution. The process is designed to be user-friendly, offering resources that will help you integrate the tool into your IT environment. After setup, you’ll be able to monitor your IT systems and start automating remediation tasks. Depending on your organization’s specific needs, you may also want to explore additional customization options that can optimize the solution for your environment. With the right setup, your team can quickly start leveraging AI-driven insights to enhance IT operations.

Cybersecurity

  • Commvault focuses on comprehensive cyber resilience, ensuring that organizations can recover from cyber threats like ransomware while maintaining continuous business operations. Their solutions encompass Cyber Recovery, Data Security, and Rebuild Automation, all designed to protect, detect, and recover critical data and applications.

  • Commvault offers rapid recovery capabilities, allowing businesses to restore trusted data and applications at cloud scale. Their solutions enable quick testing of recovery plans and validation of clean recoveries, minimizing downtime and ensuring business continuity.

  • Commvault provides automatic discovery, classification, and remediation of sensitive data across your data estate. They intelligently tag sensitive information, such as Personally Identifiable Information (PII) and intellectual property, to validate security controls and highlight potential risks.

  • Commvault's solutions are designed to quickly rewind cloud applications, infrastructure, and data to a clean, pre-attack state. They offer automated recovery-as-code, rebuild applications, and restore data, ensuring rapid recovery in cloud environments.

  • "Continuous Business" refers to a dynamic approach to business continuity that emphasizes proactive, real-time recovery strategies. Unlike traditional methods that may rely on static protocols and dedicated recovery rooms, Commvault's approach focuses on agile, cloud-first solutions that adapt to modern, distributed data environments.

  • Commvault has introduced Arlie, an AI-powered assistant that uses generative AI to help users generate reports, receive customized recommendations, and obtain actionable insights to improve cyber resilience. Arlie simplifies complex data protection tasks, making them more intuitive and less technical.

  • Commvault has shifted to a cloud-first approach, marked by key acquisitions and partnerships. They acquired Appranix and Clumio to bolster cloud resilience capabilities and partnered with major cloud providers like AWS and Google Cloud. These initiatives reflect Commvault's commitment to strengthening cybersecurity in cloud environments as businesses increasingly move critical workloads to the cloud.

  • By integrating advanced data protection, threat detection, and recovery solutions, Commvault helps organizations proactively address evolving cyber threats. Their comprehensive approach ensures that businesses can swiftly recover from attacks, maintain operational continuity, and safeguard sensitive data across diverse environments.

  • Ransomware and cyberattacks can halt operations and cost millions. Our solution detects threats early, isolates affected systems, and enables rapid recovery—ensuring minimal downtime and no ransom payments, so your business stays resilient.

  • Cyber incidents can cripple operations, leading to lost revenue and customer confidence. We provide secure, automated backups and fast recovery—ensuring you restore systems quickly and maintain trust, so your business continues seamlessly.

  • Data breaches or loss can devastate your business. Our solution automates secure backups, encrypts data, and ensures rapid recovery—so you protect assets and avoid disruptions, keeping your operations running smoothly.

  • Changing regulations can lead to fines and reputational damage. We automate data protection policies, monitor risks, and generate audit-ready reports—so you stay compliant effortlessly, avoiding penalties and maintaining trust.

  • Securing data across multiple environments can feel overwhelming. Our solution provides unified security policies and real-time monitoring—ensuring consistent protection, so you focus on growth without worrying about vulnerabilities.

  • Insider threats risk breaches and compliance violations. Our solution offers role-based access controls, encryption, and monitoring—so you limit exposure and prevent misuse, keeping workflows efficient and secure.

  • Manual security processes slow down IT teams, leaving vulnerabilities. We automate threat detection, backup management, and compliance tracking—so your team focuses on strategy, ensuring robust protection without overload.

  • Downtime from incidents can lead to lost revenue. Our solution automates backup testing and speeds up recovery—so you restore operations swiftly, minimizing financial and operational impacts.