Empower your business with the leading
ITSM IT Service Management
and
ESM Enterprise Service Management
solution, delivered as
SaaS Software as a Service

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Simplify Service Desk Use

Satisfy employees and let them get back to work easily and faster with a consumer-like service experience.

Manage IT assets

Manage assets throughout their lifecycle benefiting from SMAX’s modern user experience.

Smart Analytics

Achieve better efficiency of your operations with dashboards and hundreds of pre-built reports.

 
 

 Simplify Service Desk Use

You'll profit from a feature-rich service desk solution that includes all of the highly sought-after components implemented quickly.

Additional features and services are available, please contact our sales team.

 

Standard Offerings

  • Service Catalog

  • Support and Service Requests

  • Asset Management

  • Incident Management

  • Knowledge Management

  • End-user Service Portal

  • End-user/Agent Chat

  • Smart Analytics

  • Satisfaction survey

  • Mobile Client App

  • Active directory and email integration

 
 

 Manage IT Assets

Knowing what assets you have can reduce costs in many ways, especially in license compliance and security vulnerabilities. SMAX includes a full asset management functionality that can help your organization better control your hardware and software assets.

Asset discovery, Software License Management and Robotic Process Automation are available, please contact our Sales team.

 

Standard Offerings

  • Configuration management database (CMDB)

  • Hardware and software inventory

  • Contract management, including lease and maintenance contract management

  • Software license management

  • Financial and procurement management

  • Service portfolio management

 
 

 Smart Analytics

Built-in machine learning capabilities to provide business intelligence analytics!

Expert reporting and additional report integrations are available, please contact our Sales team.

 

Standard Offerings

  • Intelligent Data Operating Layer (IDOL) big data engine

  • More than 110 out-of-the-box reports

  • Operational dashboards

  • Report designer and dashboard builder

  • Heat maps for all processes

  • Social collaboration