IT Service Management
Improve service delivery with IT Service Management
A next-generation bilingual Help Desk solution designed to reduce clients’ support calls and emails to the Service Desk while accelerating ticket resolution times. It comes with the ITIL-aligned process workflows, AI-driven machine learning, business intelligence analytics, data integrations using APIs, and a smart self-service portal with built-in collaboration capabilities. CMDB to manage organizational assets and ensure software compliance.
Simplify and Strengthen Your Support Systems
Imagine cutting down on endless support emails and calls, while solving customer issues faster and more efficiently. Our IT Service Management (ITSM) platform offers a streamlined Help Desk that empowers your team to resolve problems quickly and proactively, keeping your employees productive and your customers satisfied. With built-in self-service tools and smart automation, your team can focus less on routine tasks and more on driving your business forward.
Smarter Decisions, Faster Growth
With AI-powered insights and customizable dashboards, our platform turns data into action. Whether you're predicting issues before they arise or tracking trends over time, you'll always stay one step ahead. No coding skills? No problem. The platform is easy to configure and adapt as your business evolves, giving you the tools to scale operations, improve efficiency, and wow your customers every step of the way.
Connect Everything, Manage Anything
This isn’t just IT support—it’s a smart, integrated ecosystem. Our ITSM connects seamlessly with your existing systems like Active Directory, SAP, and network monitoring tools, so everything works together in harmony. You’ll have complete visibility into your digital environment with a powerful asset and compliance manager that tracks your software and hardware, ensuring everything is running smoothly and within policy.
🚀 Why Your Business Needs ITSM
✅ Centralized Help Desk
Manage incidents, problems, changes, configurations, knowledge articles, service level agreements, and more in one integrated platform to fulfill the needs of various departments. Deployable in an on-premises or cloud environment.
✅ Integration With Other Systems
Support unidirectional/bidirectional data integration with third-party systems (e.g. AD, network monitoring systems, SCCM, SAP, and other Help Desk systems) through APIs and built-in data connectors.
✅ Assets and Software Compliance Management
Provide a Configuration Management Database (CMDB) integrated with UCMDB/Universal Discovery to manage and federate organization's assets, including tracking and ensuring compliance of installed software.
✅ AI Automation & Collaboration
Leverage AI machine learning to predict issues, recommend workable solutions, generate issue summaries, and automate repetitive tasks.
Enable seamless collaboration through integrated communication tools, including chat, email, messaging, ChatGPT, and MS Teams.
✅ Workflow Automation & Codeless Configurations
Deliver built-in process workflows for each IT management process to automate the ticket's lifecycle. The solution can be easily configured and customized without writing any code or scripts.
✅ Reporting Capabilities
Offer out-of-the-box Dashboard reporting functions to visualize real-time operational data and historical analytic data using pie, bar, or line chart format.
Solution 1
The deployment of SMAX is a container-based deployment, using Docker and Kubernetes to achieve high availability, scalability, security, and agility. Additional cloud-native technologies are also being used to offer an end-to-end secure delivery and management of applications running in this platform.
Our Solutions
Solution 2
SMAX can be deployed on-premise, in public or private clouds. It has incorporated machine learning capabilities, business intelligence analytics, smart self-service with social collaboration, modern user experience with responsive HTML 5 support, and a rich set of integration functionality for data integration and process automation.
Solution 3
Easily develop process-based applications without any programming skills, driving low TCO and enabling easy product upgrades for almost instant access to new features. With Marketplace, Micro Focus customers and partners have a community for leveraging and sharing these applications.