IT Service Management

Wishing IT Service Management can be simpler for your organization?

Organizations face a range of complex and interrelated challenges in their IT Service Management (ITSM) journey. Below are some of the most common issues that hinder effective ITSM implementation and maturity.

  • Fragmented tools and operational silos

  • Subpar user experience

  • Lack of process automation

  • Staff turnover and loss of institutional knowledge

  • Complex and expensive ITIL adoption

These challenges can be effectively addressed with the right combination of expertise, modern technologies, and targeted training — and RealIT can show the way."

🚀 Why Your Business Needs ITSM

Centralized Help Desk

Manage incidents, problems, changes, configurations, knowledge articles, service level agreements, and more in one integrated platform to fulfill the needs of various departments. Deployable in an on-premise or cloud environment. 

Integration With Other Systems

Support unidirectional/bidirectional data integration with third-party systems (e.g. AD, network monitoring systems, SCCM, SAP, and other Help Desk systems) through APIs and built-in data connectors.

Assets and Software Compliance Management

Provide a Configuration Management Database (CMDB) integrated with UCMDB/Universal Discovery to manage and federate the organization's assets, including tracking and ensuring compliance of installed software.

AI Automation & Collaboration

Leverage AI machine learning to predict issues, recommend workable solutions, generate issue summaries, and automate repetitive tasks.

Enable seamless collaboration through integrated communication tools, including chat, email, messaging, ChatGPT, and MS Teams.

Workflow Automation & Codeless Configurations

Deliver built-in process workflows for each IT management process to automate the ticket lifecycle. The solution can be easily configured and customized without writing any code or scripts.

Reporting Capabilities

Offer out-of-the-box Dashboard reporting functions to visualize real-time operational data and historical analytic data using pie, bar, or line chart format.