Complex solutions don’t need complex support. RealIT will support the your entire solution, not just key products that comprise that solution.
Enhanced problem ownership and reduced resolution time.
Support Services
In the era of solutions deployment, where many products from open-source and different vendors work in cooperation to provide a set of management functions. It is essential to have support services that can span the complete solution set .
Levels of Support
We offer the following enhanced support services:
Bronze
Phone and email support
Self-service portal
Product license administration
Product updates
Silver
Include Bronze services
Four on-site visits
Patch and upgrade analysis
Remote system administration
Include ten (10) professional services days
Gold
Include Silver services
Two additional on-site visits
Total twenty (20) professional services days per year
Platinum
Include Gold services
Six additional on-site visits
Total forty (40) professional services days per year